Home Internet / Douala
Surveyed home coverage, Ethernet, optical fibre or wireless delivery, router setup and practical support for Makepe and eligible Douala locations.
Residential Internet / Makepe and Douala
ATLAS OSPREY residential Internet is designed for households that want predictable support instead of buying devices without knowing whether the signal will reach the rooms that matter. We assess the route between the ATLAS service point and the home, select Ethernet, optical fibre or a wireless point-to-point link, place the main router, test representative rooms and explain what can change real performance. Monthly prices start at 14,950 FCFA for an eligible 5 Mbps plan. Every speed is a maximum headline speed, not a promise that every device will measure that number at every moment.
Residential plans
Prices are monthly prospecting rates for technically eligible locations. Coverage, contention, installation route, taxes, equipment, support boundaries and payment terms are confirmed in a written offer. The signed offer controls if any website summary differs.
ENTRY
14,950
FCFA / month - up to 5 Mbps
STANDARD
19,500
FCFA / month - up to 10 Mbps
PROFESSIONAL
29,500
FCFA / month - up to 20 Mbps
INDUSTRIAL
30 Mbps
Negotiated business rate
Clear payment and installation scope
Residential service is normally prepaid. To keep the next monthly cycle active, payment is due no later than the last calendar day of the current billing period. In a 30-day month this is the 30th; in a 31-day month it is the 31st; in February it is the final day of February. The written service order records the activation date, billing cycle, suspension rule and any reconnection condition. Paying early is encouraged when bank, mobile-money or weekend processing could delay confirmation.
A customer who pays an accepted installation contribution above 50,000 FCFA may request postpaid monthly billing. Postpaid access is not automatic credit: it applies only when ATLAS approves it in the signed offer after checking the account, contact information, service address and commercial risk. If the offer does not expressly say postpaid, the normal prepaid rule applies. Installation payment does not cancel monthly charges, equipment charges or any outstanding balance.
For an eligible standard route, the installation package includes one compatible main Wi-Fi router or one approved Wi-Fi extender, not both, together with the normal Ethernet cable or optical-fibre segment specified in the written route allowance. ATLAS chooses the delivery medium after survey. Extra length, protection, poles, civil work, specialised termination or a second device is quoted separately. An additional router, mesh unit, access point or extender is paid equipment and is never assumed to be free.
IPTV and Smart TV are separate paid products. The Internet subscription provides connectivity; it does not include the Smart TV box, a channel subscription or public-performance rights unless these appear as separate lines in the quotation. A restaurant, hotel or lounge may use higher bandwidth to support a legitimate customer entertainment or hospitality offer, but the business remains responsible for the correct commercial content licences. ATLAS can supply connectivity, a compatible device and authorised setup without selling or implying ownership of broadcaster rights.
The advertised speed is the maximum service profile for the plan. A speed test can be lower because capacity is shared, several people are connected, a device has weak Wi-Fi, a wall blocks the signal, a website is slow, weather affects an upstream link, or a large update is running. An older telephone or laptop can also be the limit. ATLAS tests the service at a defined handover point and records the equipment and rooms included in the installation. A test beside the router is not the same as a test behind two concrete walls.
The Entry plan is for light use and disciplined expectations. Standard gives more room for calls and routine streaming. Professional is the better home-work option when several devices, cloud tools and meetings overlap. Industrial is not simply a faster residential package: it is a surveyed service for hospitality, food service, shared work, customer Wi-Fi or a business zone. We do not recommend a plan only from a phone conversation when the route or building creates uncertainty.
A short, accessible residential installation starts from 45,000 FCFA. The final amount depends on distance, cable type, route protection, mounting, drilling, height, electrical protection, number of rooms, router location and whether civil work is needed. Ethernet is often efficient for a short protected route. Optical fibre is useful for longer distances, electrical isolation or noisy environments. A wireless point-to-point link can cross an open route without laying cable, but it needs clear line of sight, secure mounting, power and suitable radio conditions.
Distances around 500 metres or more normally require a separate survey. A long route can exceed 76,000 FCFA because fibre, termination, protective conduit, poles, radio equipment, labour and future maintenance increase the cost. The website does not quote a universal long-distance price. ATLAS measures the path and issues a bill of materials so the customer can see what is included. A low installation price that ignores protection and repair access can become the expensive option after the first incident.
Three delivery methods
The best method is the one that remains maintainable at the surveyed property. Each route has advantages, costs and risks.
Suitable for shorter runs where cable can be protected from water, crushing, sharp bends, electrical interference and unauthorized handling. Ethernet can carry data and, with compatible equipment, power. Distance and installation standards still matter. Outdoor cable must be correctly rated and routed.
Useful for long runs and electrical isolation between locations. Fibre needs correct cable type, termination, bend protection and testing. Weather, construction and accidental or deliberate cutting can interrupt a route. Repair may require splicing, replacement and safe access to the damaged section.
Useful when digging or aerial cable is impractical and line of sight is available. Radios need stable mounts, power protection, alignment and a clean path. Trees, new buildings, interference, severe weather or moved equipment can reduce performance. Capacity is designed from the real route.
Home equipment
The eligible standard installation includes one compatible main Wi-Fi router or one approved Wi-Fi extender, not both, when the signed quotation lists the item. ATLAS selects and configures that device for the surveyed route, changes default administration settings, labels the Wi-Fi information and places it where practical coverage is likely. Any second router, extender, mesh unit or access point is paid separately. Two badly placed transmitters can create interference or confusing roaming, so extra hardware is added only when a room test proves the need.
For customers buying equipment separately, the current ATLAS guide prices are 39,000 FCFA for a Tenda AC1200 router, 47,000 FCFA for a Tenda AX10-class router and 20,000 FCFA for an additional extender. Exact model, hardware revision, warranty and stock must be confirmed before payment. “AX10-class” does not promise a specific radio feature unless the model number appears on the invoice.
An extender can help one weak area, but it cannot create Internet capacity and may reduce usable throughput when repeating wirelessly. For a larger house, thick walls or multiple floors, a wired access point or a small managed Wi-Fi design may be better. The survey decides whether one router, one extender or a multi-access-point system is appropriate.
Some homes are connected through equipment that ATLAS finances and operates as part of a wider point-to-point or neighbourhood zone. In that case the mast, radio, fibre segment, switch, power unit or outdoor access device may remain the property of ATLAS NETWORKS. The infrastructure may be used to serve another eligible customer or a managed Wi-Fi zone, provided this does not contradict the signed service conditions. The customer receives use of the agreed service, not automatic ownership of every network component.
The installation contribution for a long-distance route may be shared between ATLAS and the customer. The quotation must identify the contribution, the items that remain ATLAS property, the items transferred to the customer, access rights for maintenance and the procedure when service ends. Customer-owned routers, purchased TV boxes and separately invoiced equipment remain listed as such. No salesperson should rely on a verbal ownership promise.
ATLAS targets repair or a practical intervention within 24 hours for incidents on infrastructure under its control. This is a service objective, not an unconditional guarantee. Safe site access, technician availability, replacement stock, daylight, weather, civil work, landlord permission and third-party networks can affect restoration. When a fibre is cut, the first task is to locate the break and make the route safe. When a wireless link is affected, the team checks power, alignment, line of sight and interference.
The customer helps by reporting the exact time, indicator lights, affected rooms and any construction, storm or power event. Cables should not be moved, spliced or re-routed by an unauthorized person. A temporary workaround may be offered when technically possible, but its speed and coverage can differ from the normal service. Contracted business response conditions may be different from residential support.
Service commitment
ATLAS uses a written service order so speed profile, billing, equipment and support do not depend on memory.
| Decision | Residential plan position | What must be confirmed |
|---|---|---|
| Billing | Monthly service price for the selected eligible plan. | Activation date, due date, suspension, reconnection and cancellation conditions. |
| Speed | Maximum plan profile of 5, 10 or 20 Mbps; Industrial 30 Mbps is negotiated. | Handover test point, expected use, contention, upstream limits and any fair-use policy. |
| Included device | One compatible main router or one approved extender, not both, is included for an eligible standard installation where written. | Exact model, ownership, warranty, configuration, cable allowance and rooms included in acceptance. |
| Support | Remote diagnosis first; on-site visit when the route or equipment needs inspection. | Hours, response target, chargeable damage, travel and customer-caused incidents. |
| Long-distance link | Shared contribution may be available; ATLAS backbone equipment may remain ATLAS property. | Route, line of sight, fibre length, civil work, access, ownership and service-zone conditions. |
| TV add-on | Optional Smart TV box and authorised app setup. | Device model, licensed service, trial period, separate accounts, channel availability and discount eligibility. |
Optional entertainment equipment
The MX10-class Smart TV box guide price is 49,500 FCFA. Eligible active ATLAS Internet subscribers can receive a 20% equipment discount, making the promotional guide price 39,600 FCFA when stock and the written offer confirm eligibility. A short Ethernet cable and a wireless mouse may be included as a campaign bundle while supplies last.
The box can run compatible Android applications and may connect by Ethernet or Wi-Fi. Netflix, YouTube and other applications have their own accounts, regional rules and subscription fees. An IPTV trial of up to six months is included only when supplied by an authorized provider and expressly written in the quotation. ATLAS does not promise pirated channels, bypass paywalls or guarantee that a named broadcaster is available in Cameroon.
Read the Smart TV and licensed IPTV guideCount the devices that will be active at the same time, not every device owned by the family. Separate essential activities from optional ones. A work laptop, two phones, a television and a game update can compete for the same connection. Decide whether the home needs one reliable work area or consistent coverage across several floors. Tell the surveyor if there is a landlord, shared yard, unstable electricity, construction plan or restricted access. These facts influence equipment and maintenance.
Use a protected power strip or suitable UPS when recommended. Keep the router dry, ventilated and away from cooking oil, direct rain and unauthorized reset buttons. Do not hide it inside a metal cabinet. Change customer passwords responsibly and keep the administrator information private. If a child uses the TV box or Internet, enable account-level parental controls and age restrictions in each licensed application.
Frequently asked questions
These answers explain the normal commercial position. The signed offer remains the final reference for a specific address.
No. That is the starting point for an eligible short and accessible installation. Long distance, fibre, radio bridges, protective work, height, poles, difficult access, civil work or extra coverage increase the price.
No. Those are maximum plan profiles. Actual performance depends on eligibility, shared capacity, the route, Wi-Fi conditions, devices, upstream providers and simultaneous use. ATLAS documents the handover method.
A change can be reviewed after checking capacity, account status and equipment. An upgrade may require another router, access point or upstream adjustment. The new rate begins only after written confirmation.
An eligible standard installation includes one compatible main router or one approved extender, not both, plus the normal Ethernet or fibre route allowance written after survey. Any additional router, extender, mesh unit, access point, unusual cable length or civil work is paid separately.
Many homes do not. Start with correct router placement. Add the 20,000 FCFA extender only when a survey or post-installation test shows a useful location and the performance trade-off is accepted.
For an ATLAS-financed shared point-to-point route, outdoor backbone equipment can remain ATLAS property. Customer-owned devices are separately identified. Ownership is never assumed from physical location alone.
Report it immediately and keep people away from the route. ATLAS targets action within 24 hours for infrastructure under its control, subject to access, safety, stock, weather and repair complexity.
Do not resell or redistribute a residential plan without written permission. ATLAS may design an authorized shared zone or point-to-point service with separate capacity, equipment and commercial terms.
No. Channel boards are illustrative. Availability changes by licensed provider, territory and package. Separate subscriptions may apply, and named broadcasters do not sponsor ATLAS.
No. The device may support the application, but Netflix and similar services require compatible hardware, Internet and a separate customer account where available. ATLAS does not sell their content rights.
Severe weather can affect some wireless or upstream systems. Fibre is not affected by radio rain fade but can be damaged physically. The chosen route and backup options determine the practical risk.
Complete the form with the exact location, landmark, plan of interest, users, rooms and preferred installation period. ATLAS will decide whether a remote review or site visit is needed.
Secure inquiry
A detailed request helps the team prepare the survey. Never send passwords, private keys, router credentials or sensitive customer records.
